Cook's Farm & Greenhouse

Worst Customer Service! I have shopped at this nursery for 15 years, have been told multiple times when checking out about their one year guarantee & recently purchased $2000 worth of plants for my dream yard. The evening I received 3 expensive trees, I deep-soaked them for a few hours because they were a little dry. The next morning the trees were drooping significantly. Since I live over an hour from Cooks, I decided to give the trees a few days to see if they would recover. (Meanwhile none of the other plants from Cooks or the $5000 worth of plants I purchased from other nurseries are having any problems.) I watered them daily & checked to make sure they weren't over or underwatered multiple times a day. When it was obvious it wasn't anything I was doing to kill these trees, I attempted to return them. I was treated extremely rudely by 2 separate managers & told it was my fault that they had died because I wasn't watering them enough. I was told I should have been watering them everyday & I replied that I had been. I have been gardening successfully in some of the most difficult climates & soils since I could walk. To be told I was an idiot & didn't know how to water a potted tree was inappropriate. The managers did not care that the trees had begun to die almost immediately after receiving them. They didn't care that I had been shopping there & spent thousands of dollars. When I asked about their 100% year guarantee I had been told about by multiple cashiers over the years, they pulled out a tiny paper from behind the register with their actual return policy. This can be found no where else in their store or on their website. As I asked about returning the other $2000 worth of plants which were doing fantastic, they told me that I was no longer able to return any of those for any reason. It sounds like Cooks changes their return policy as they want & that they do not care about losing customers. They have definitely lost me!