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Costello's Ace Hardware

3965 Long Beach Rd
Island Park, 11558

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As your local Ace Hardware, our store is a member of the largest retailer-owned hardware cooperative in the industry. Ace Hardware began as a small chain of stores in 1924 and has grown to include more than 4,600 stores in 50 states and more than 70 countries.As part of a cooperative, every Ace Hardware store is independently owned.

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Monday 07:30 - 21:00
Tuesday 07:30 - 21:00
Wednesday 07:30 - 21:00
Thursday 07:30 - 21:00
Friday 07:30 - 21:00
Saturday 08:00 - 21:00
Sunday 09:00 - 18:00

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DB 2020-06-07 17:24:00

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The website said what I needed was in stock. When at the store, I could not find it. Knowing I could be looking the wrong location, I went to the front registers and asked if I might get some help (there was a group of teenagers working registers 1 and 2 on 6/6/20 @ around 5:30 pm). They were primarily focused on each other. "If it's not on the shelves, it's not there." was their response. I followed up, asking if someone could check inventory on the computer. They looked quite annoyed, one of them said "yeah," turned, and then walked away, stopping at the front and doing nothing but standing alone. The others ignored me. They implied what I asked was outrageous. I asked one, "Who might be able to check for me?" It was at that time that a man just happened to come to the front for a separate reason, and at which time she dismissively said "Him," turning away from me quickly. I approached him and he was quite helpful. He checked stock which indicated what I wanted was in stock. We walked around to a few locations and found the hook on which they should be located: I was in fact looking in the wrong spot. Unfortunate for me, they were out of stock and the computer was wrong. I picked up some other supplies that I thought would assemble into what I needed and walked up to the front registers once again. Registers one and two were still open, serving customers. Register 2 had their customer leave at which time the girl looked over at my wife and I. She looked at us 4 times! I asked if she was open. She ignored me! I was in line at register 1. The person in front of me left. The cashier looked at me and did not call me forward. Instead, she began another task, finished, and still did not call me forward. I went to another register where there was an older woman, who was serving another customer. She took me immediately. Looking over, I saw register 1 and 2 were both serving other customers. I walked out truly appalled! I will never return there, especially when there are sooooo many other options! Common courtesy is common elsewhere!

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